Frequently Asked Question

How do I set up Duo Offline Access
Last Updated 4 years ago

  1. While connected to the internet, log in to the Windows machine on which Duo is installed.
  2. Click Replace/Reconnect an offline device on the left side of the Duo Authentication Prompt. If your Windows Logon application is configured to automatically send a push request to your phone, you will need to cancel the authentication in progress before you can click the link on the left.
    Duo Offline Access Reactivation - Start
  3. Complete the Duo authentication to access the Offline Access device reenrollment process.
    Duo Offline Access Reactivation - Authenticate
  4. Select the 2FA device that you'd like to activate for Windows Offline access and continue through the activation workflow.
    Duo Offline Access Activation - Start

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